Frequently Asked Questions

We are family run company, owned and managed by our family. We are one of the oldest, established Private Hire Company in the Manchester and Stockport area, offering a complete car service throughout the Greater Manchester and beyond, including for our clients, airport transfers.
You can make a booking through our website online. Call us on +441615076677
Email us on [email protected] and we will get back to you as soon as possible
All journeys must be prebooked online and paid in advance. Sorry, we do not accept cash.
Our drivers are easily identifiable with the use of name boards with your name on it. The driver will greet you when you arrive and help you with your luggage to the car and take you to your destination in a timely manner.
First hour after plane’s actual landing time is totally FREE. No surcharges at all. Waiting time after the first free hour will be charged at £20/hr pro rata regardless of the reason. Waiting time for all other non-airport pick-ups will be charged at £20/hr pro rata after 10 minutes of the scheduled pick up time. Its very important that the Contact telephone number you have provided us is reachable. If we cannot establish contact with the passenger or they fail to contact us within the mentioned waiting time, then the bookings will be treated as no-show and no refund will be issued. If you are experiencing unusually long delays due to Immigration, Baggage reclaim or Customs or any other reasons, Its imperative that you call us to update us. Failing to do so will result in us releasing the driver after complimentary waiting times. No Refund will be issued in these situations.
Depend on the amount of notice, in most cases we should be able to reschedule your transfer, providing we have availability for the new time/date. Call us on with the details of your new flight and we will try our best to accommodate the change.
You can cancel your bookings at any time, however charges will apply as follows.
Cancellations before 12 hours to pick up time – Full Refund
Cancellations within 12 hours to pick up time or afterwards – No Refunds
All cancellations should be made via email or telephone only.
If the passenger doesn’t show up for whatever reason, no refund will be issued.